Secure Global Desktop 4.40 Administration Guide > Applications, Documents, and Application Servers > Applications Disappear After About Two Minutes

Applications Disappear After About Two Minutes

If users find that their applications disappear unexpectedly after about two minutes, it might be that a proxy server is timing out the connections. Proxy servers drop a connection after a short period of time if there is no activity on the connection.

SGD sends keepalive packets to keep the connection open and by default this is every 100 seconds. If applications are disappearing, you might have to increase the frequency at which keepalive packets are sent to keep the connection open. You do this as follows:

In SGD Administration Console, click the Global Settings » Communication tab.
In the AIP Keepalive Frequency field, type a value in seconds, for example 60.
Click Save.

Alternatively, use the following command:

$ tarantella config edit --sessions-aipkeepalive secs

Related Topics
Using SGD With Proxy Servers