Using Your Webtop > Why do I see an Untrusted Initial Connection message?

Why do I see an Untrusted Initial Connection message?

The first time you connect to a Secure Global Desktop server, you see an Untrusted Initial Connection message. This is a security message to help you be sure that the server you are connecting to can be trusted.

When you see this message, you should check these details before clicking Yes. To check the details:

1. Check that the name of the server displayed in the message matches the name of the server to which you are connecting.
2. Click View Certificate. The Certificate Details dialog displays.

   

3. Click Subject and check that the name of the server to which you are connecting is shown.
4. Click Effective date and check that the date is a date in the past.
5. Click Expiration date and check that the date is a date in the future.
6. Click MD5 fingerprint and check that details match the information provided by your Secure Global Desktop Administrator.
7. Click Close.

If the details are correct, click Yes to agree to the connection.

Once you have clicked Yes, you will not see the message again unless there is a problem. If there is a problem, a Potentially Unsafe Connection message displays.

If you see a Potentially Unsafe Connection message, click View Certificate and make a note of the certificate details. Click Reject to cancel the connection and contact your Administrator.

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