Secure Global Desktop 4.31 Administration Guide > Printing > With Secure Global Desktop PDF printing, fonts don't print as expected

With Secure Global Desktop PDF printing, fonts don't print as expected

When using Secure Global Desktop PDF printing, users may find that the fonts on the printed output are not what they expected. As PDF printing relies on a combination of Windows printer drivers (when printing from Windows applications), Ghostscript and a PDF viewer to deliver its output, you may have to experiment with the font settings for each of these components to see if this produces a better result.

TrueType fonts and Windows applications

When printing from a Windows application and the document contains TrueType fonts, users may find that the printer is using its own fonts (device fonts) instead of the TrueType fonts and this can result in some characters being printed as "empty boxes" ([]). The solution to this is to force the printer download the TrueType fonts for printing. To do this:

1. In the Print dialog in the Windows application, click Properties.
2. Click Advanced.
3. Under Graphic settings, change the TrueType Font option to Download as Softfont.
4. Click OK and print.

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