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I have another problem

Try the following:

If you're using a web browser to log in to Secure Global Desktop, you can display a page containing information useful for Support:

Click the Info button on your webtop and then click the "Detailed diagnostics" link at the bottom of the page.
Screen capture of the Info button

For the classic webtop, click the About button on your webtop and then click the "Detailed information useful to help diagnose problems" link at the bottom of the page.
Screen capture of the About button on the classic webtop

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