The screenshot shows the Support Workbench home page of Enterprise Manager. The page has three subtabs: Problems (4), Checker Findings (10), and Packages (1). The Problems subtab is selected. In the section of the page above these tabs, on the right-hand side of the page is the time and date of the last refresh for this page and a Refresh button.

On the Problems subpage, the top section displays the following information:

• New Problems in Last 24 Hours – 0

• New Incidents in Last 24 Hours – 1

• All Problems – 4

• All Incidents – 12

The next section on the page is a table of problems. Above the table, on the left-hand side, is an action list titled View, which is set to Last 24 Hours. Above the table, on the right-hand side, is a Search text entry field, followed by a button labeled Go, and an Advanced Search link.

The table shown in the screenshot contains only one row, which has the following values for the columns listed:

• Select – not selected

• Details – A Show link, with a Show/Hide icon adjacent to it, currently in the Hide position (unexpanded)

• ID – The number 3 as a hyperlink

• Description – ORA 1578 [4] [12]

• Number Of Incidents – 1

• Last Incident – February 19, 2007 10:01:50 PM PST

• Last Comment – Deleted package: Id = 3 Name = Pkg_database_ORA_1578__4___12__021907232944

• Packaged – Yes, as a link.

• SR# – 4465879

At the top of the table, on the left-hand side, are three buttons labeled, from left to right: View, Package, and Close. Below these buttons are the following links, from left to right: Select All, Select None, Show All Details, Hide All Details.

Below the table is the heading for the next section, Performance and Critical Error. Next to this heading is a Show/Hide icon, currently in the Hide position (unexpanded).

End of description.