[SunRay-Users] Sun Ray Intermittent Keyboard Lockups

[Beckman, Daniel]

In a Sun Ray environment, with a failover group of two servers running Sun Ray Server Software 5.1, with about 80 DTUs, every day about 2-3 DTUs will be found to have a (mostly) non-functioning keyboard. None of the letter keys work. However, the mouse, which is connected to the keyboard, works fine.  We are using kiosk mode, connecting to a Windows 2008 R2 (RDS) desktop. The DTU can be power cycled, from the keyboard, using CTRL-Power(moon), and after that all the keys work. This does not happen on particular DTUs -- it could happen on any of them on a particular day. There is no correlation with Sun Ray server, DTU, or location. It is seemingly random. These are the standard keyboards that ship with the Sun Ray 2.

isainfo -v
64-bit amd64 applications
        ssse3 cx16 mon sse3 sse2 sse fxsr mmx cmov amd_sysc cx8 tsc fpu
32-bit i386 applications
        ssse3 cx16 mon sse3 sse2 sse fxsr mmx cmov sep cx8 tsc fpu

cat /etc/release
                       Solaris 10 10/09 s10x_u8wos_08a X86
           Copyright 2009 Sun Microsystems, Inc.  All Rights Reserved.
                        Use is subject to license terms.
                           Assembled 16 September 2009
uname -a
SunOS sunray2 5.10 Generic_142910-17 i86pc i386 i86pc

So what might be some first steps in troubleshooting?

Thanks,
Daniel

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