[SunRay-Users] Upgrade to SRSS 5.1 / VDI 3.2.2 resulted in 100% outage

Craig Bender Craig.Bender at oracle.com
Wed Mar 2 21:40:22 EET 2011


OK, I've recreated you scenario.

With debug on I see that the real error isn't uttsc exiting, it's that 
there's no association between a pool and a token.

Are you using smart cards or not?

On 3/2/11 10:53 AM, Mika A wrote:
> On Wed, 2 Mar 2011, Craig Bender wrote:
>
>> OK, something is wrong somewhere in the parsing. I'll find it. You do
>> have client auth disabled right?
>
> Ok, great!
>
> You mean this:
> root at sunvdi-broker-02 # /opt/SUNWvda/sbin/vda settings-getprops -p
> clientauthentication
> Client Authentication: Disabled
>
> yup..
>
>
> .mika
>
>> On 3/2/11 10:22 AM, Mika A wrote:
>>> On Wed, 2 Mar 2011, Craig Bender wrote:
>>>
>>>> Can you send the output of /opt/SUNWut/sbin/utkiosk -e session
>>>
>>> root at sunvdi-broker-02 # /opt/SUNWut/sbin/utkiosk -e session
>>> KIOSK_SESSION=vda
>>> KIOSK_SESSION_TIMEOUT_DETACHED=12000
>>> KIOSK_SESSION_ARGS=-n -- -r usb:on -E wallpaper -E theming
>>>
>>> KIOSK_ENABLED=yes
>>>
>>>
>>> ARGS was (set in SRS web gui) "-n" on 3.2 (didn't work in 3.2.2) and
>>> Support suggested I try adding the double dash after it but that didn't
>>> help.
>>>
>>>> Kiosk Debug is here:
>>>> http://wikis.sun.com/display/DVDEV/Logging+Levels
>>>
>>> Ok, will look into that..
>>>
>>>
>>> .mika
>>>
>>>
>>>
>>>> On 3/2/11 9:42 AM, Mika A wrote:
>>>>> On Wed, 2 Mar 2011, Craig Bender wrote:
>>>>>
>>>>>> Were the release notes followed? I understand that most of us hate to
>>>>>> RTFM, but the more critical a system becomes, the more planning is
>>>>>> required.
>>>>>
>>>>> Ok, this is what I followed:
>>>>> http://wikis.sun.com/display/VDI3dot2/About+Updating+to+Oracle+Virtual+Desktop+Infrastructure+3.2.2
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> And it says absolutely nothing about running anything other than
>>>>> vda-preserve and vda-config.
>>>>>
>>>>>> Note that this (uttscadm) is fixed in the next release with new
>>>>>> "unified" installer. Although..uttscadm was automated in the first
>>>>>> few
>>>>>> releases, I'm
>>>>>
>>>>> Anyway, that was not the problem. Well, it apparently became a problem
>>>>> when I ran "uttsadm -r" but now that I ran "uttscadm -c -g srwcgrp"
>>>>> those srds access denied errors went away and I started getting uttsc
>>>>> syntax errors in the log again. So apparently that "SRDS access
>>>>> denied"-problem prevented the uttsc from actually running but now
>>>>> that's
>>>>> gone and the original problem re-surfaced.
>>>>>
>>>>> SO, any other ideas? Current situation:
>>>>>
>>>>> - NOT bypassing Desktop Login works, after "logging in" with a
>>>>> username
>>>>> (no password needed, username can be anything, I guess this is because
>>>>> it is not really forwarded/used anywhere) brings me the desktop the
>>>>> DTU
>>>>> is assigned to
>>>>> - Bypassing the Desktop Login and trying to go directly to the desktop
>>>>> causes uttsc syntax error messages in /var/opt/SUNWut/log/messages and
>>>>> DTUs keep recycling going nowhere
>>>>>
>>>>>> Do you know how to enable debug on the SRWC side of things? It helps
>>>>>> quite a bit to put Kiosk Mode in debug.
>>>>>
>>>>> Nope, not really..
>>>>>
>>>>>> I'm putting one together a troubleshooting course for our new support
>>>>>> people. Would there be any interest in a webcast on the subject?
>>>>>
>>>>> Yes, definitely!
>>>>>
>>>>>
>>>>> .mika
>>>>>
>>>>> PS. Sadly, a third blackout day went by with ZERO communication from
>>>>> Oracle Support, for which we pay quite dearly...
>>>>>
>>>>>
>>>>>> On 3/2/11 8:18 AM, Jussi Sallinen wrote:
>>>>>>> Hmm, how about ZFS snapshot before upgrading next time? :-)
>>>>>>> If the host is running on ZFS that is.
>>>>>>> --
>>>>>>> -Jussi Sallinen
>>>>>>> +358407007600
>>>>>>> jussi at jus.si
>>>>>>>
>>>>>>> On Wed, Mar 02, 2011 at 01:20:27PM +0200, Mika A wrote:
>>>>>>>> PS. As a sidenote, regarding the system as a whole, I am once again
>>>>>>>> amazed how
>>>>>>>> fragile the thing is. We have a fully supported VDI system to which
>>>>>>>> I did an
>>>>>>>> upgrade following the Update Installation document and the end
>>>>>>>> result was a
>>>>>>>> total blackout for users, which has now lasted for two days.. These
>>>>>>>> things can
>>>>>>>> happen but these happen way too often and they last for WAY too
>>>>>>>> long..
>>>>>>> _______________________________________________
>>>>>>> SunRay-Users mailing list
>>>>>>> SunRay-Users at filibeto.org
>>>>>>> http://www.filibeto.org/mailman/listinfo/sunray-users
>>>>>> _______________________________________________
>>>>>> SunRay-Users mailing list
>>>>>> SunRay-Users at filibeto.org
>>>>>> http://www.filibeto.org/mailman/listinfo/sunray-users
>>>>>>
>>>>>
>>>>> .mika
>>>>>
>>>>> --
>>>>> __________________________________________________________________________
>>>>>
>>>>>
>>>>> Mika Aleksandroff, IT Services, Kymenlaakso University of Applied
>>>>> Sciences
>>>>> Don't feel bad; it's not you, it's me. I don't like you. - CB as AS -
>>>>>
>>>>> _______________________________________________
>>>>> SunRay-Users mailing list
>>>>> SunRay-Users at filibeto.org
>>>>> http://www.filibeto.org/mailman/listinfo/sunray-users
>>>> _______________________________________________
>>>> SunRay-Users mailing list
>>>> SunRay-Users at filibeto.org
>>>> http://www.filibeto.org/mailman/listinfo/sunray-users
>>>>
>>>
>>> .mika
>>>
>>> --
>>> __________________________________________________________________________
>>>
>>> Mika Aleksandroff, IT Services, Kymenlaakso University of Applied
>>> Sciences
>>> Don't feel bad; it's not you, it's me. I don't like you. - CB as AS -
>>>
>>> _______________________________________________
>>> SunRay-Users mailing list
>>> SunRay-Users at filibeto.org
>>> http://www.filibeto.org/mailman/listinfo/sunray-users
>> _______________________________________________
>> SunRay-Users mailing list
>> SunRay-Users at filibeto.org
>> http://www.filibeto.org/mailman/listinfo/sunray-users
>>
>
> .mika
>
> --
> __________________________________________________________________________
> Mika Aleksandroff, IT Services, Kymenlaakso University of Applied Sciences
> Don't feel bad; it's not you, it's me. I don't like you. - CB as AS -
>
> _______________________________________________
> SunRay-Users mailing list
> SunRay-Users at filibeto.org
> http://www.filibeto.org/mailman/listinfo/sunray-users


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