[SunRay-Users] Upgrade to SRSS 5.1 / VDI 3.2.2 resulted in 100% outage

Craig Bender Craig.Bender at oracle.com
Wed Mar 2 20:01:41 EET 2011

Can you send the output of /opt/SUNWut/sbin/utkiosk -e session

Kiosk Debug is here:

(You can skip the pam stuff)

On 3/2/11 9:42 AM, Mika A wrote:
> On Wed, 2 Mar 2011, Craig Bender wrote:
>> Were the release notes followed? I understand that most of us hate to
>> RTFM, but the more critical a system becomes, the more planning is
>> required.
> Ok, this is what I followed:
> http://wikis.sun.com/display/VDI3dot2/About+Updating+to+Oracle+Virtual+Desktop+Infrastructure+3.2.2
> And it says absolutely nothing about running anything other than
> vda-preserve and vda-config.
>> Note that this (uttscadm) is fixed in the next release with new
>> "unified" installer. Although..uttscadm was automated in the first few
>> releases, I'm
> Anyway, that was not the problem. Well, it apparently became a problem
> when I ran "uttsadm -r" but now that I ran "uttscadm -c -g srwcgrp"
> those srds access denied errors went away and I started getting uttsc
> syntax errors in the log again. So apparently that "SRDS access
> denied"-problem prevented the uttsc from actually running but now that's
> gone and the original problem re-surfaced.
> SO, any other ideas? Current situation:
> - NOT bypassing Desktop Login works, after "logging in" with a username
> (no password needed, username can be anything, I guess this is because
> it is not really forwarded/used anywhere) brings me the desktop the DTU
> is assigned to
> - Bypassing the Desktop Login and trying to go directly to the desktop
> causes uttsc syntax error messages in /var/opt/SUNWut/log/messages and
> DTUs keep recycling going nowhere
>> Do you know how to enable debug on the SRWC side of things? It helps
>> quite a bit to put Kiosk Mode in debug.
> Nope, not really..
>> I'm putting one together a troubleshooting course for our new support
>> people. Would there be any interest in a webcast on the subject?
> Yes, definitely!
> .mika
> PS. Sadly, a third blackout day went by with ZERO communication from
> Oracle Support, for which we pay quite dearly...
>> On 3/2/11 8:18 AM, Jussi Sallinen wrote:
>>> Hmm, how about ZFS snapshot before upgrading next time? :-)
>>> If the host is running on ZFS that is.
>>> --
>>> -Jussi Sallinen
>>> +358407007600
>>> jussi at jus.si
>>> On Wed, Mar 02, 2011 at 01:20:27PM +0200, Mika A wrote:
>>>> PS. As a sidenote, regarding the system as a whole, I am once again
>>>> amazed how
>>>> fragile the thing is. We have a fully supported VDI system to which
>>>> I did an
>>>> upgrade following the Update Installation document and the end
>>>> result was a
>>>> total blackout for users, which has now lasted for two days.. These
>>>> things can
>>>> happen but these happen way too often and they last for WAY too long..
>>> _______________________________________________
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> .mika
> --
> __________________________________________________________________________
> Mika Aleksandroff, IT Services, Kymenlaakso University of Applied Sciences
> Don't feel bad; it's not you, it's me. I don't like you. - CB as AS -
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