[SunRay-Users] Upgrade to SRSS 5.1 / VDI 3.2.2 resulted in 100% outage

[Mika A]

On Wed, 2 Mar 2011, Craig Bender wrote:

> Were the release notes followed?  I understand that most of us hate to RTFM, 
> but the more critical a system becomes, the more planning is required.

Ok, this is what I followed: 
http://wikis.sun.com/display/VDI3dot2/About+Updating+to+Oracle+Virtual+Desktop+Infrastructure+3.2.2

And it says absolutely nothing about running anything other than 
vda-preserve and vda-config.

> Note that this (uttscadm) is fixed in the next release with new "unified" 
> installer.  Although..uttscadm was automated in the first few releases, I'm

Anyway, that was not the problem. Well, it apparently became a problem 
when I ran "uttsadm -r" but now that I ran "uttscadm -c -g srwcgrp" those 
srds access denied errors went away and I started getting uttsc syntax 
errors in the log again. So apparently that "SRDS access denied"-problem 
prevented the uttsc from actually running but now that's gone and the 
original problem re-surfaced.

SO, any other ideas? Current situation:

- NOT bypassing Desktop Login works, after "logging in" with a username 
(no password needed, username can be anything, I guess this is because it 
is not really forwarded/used anywhere) brings me the desktop the DTU is 
assigned to
- Bypassing the Desktop Login and trying to go directly to the desktop 
causes uttsc syntax error messages in /var/opt/SUNWut/log/messages and 
DTUs keep recycling going nowhere

> Do you know how to enable debug on the SRWC side of things?  It helps quite a 
> bit to put Kiosk Mode in debug.

Nope, not really..

> I'm putting one together a troubleshooting course for our new support people. 
> Would there be any interest in a webcast on the subject?

Yes, definitely!


.mika

PS. Sadly, a third blackout day went by with ZERO communication from 
Oracle Support, for which we pay quite dearly...


> On 3/2/11 8:18 AM, Jussi Sallinen wrote:
>> Hmm, how about ZFS snapshot before upgrading next time? :-)
>> If the host is running on ZFS that is.
>> --
>> -Jussi Sallinen
>>   +358407007600
>>   jussi at jus.si
>> 
>> On Wed, Mar 02, 2011 at 01:20:27PM +0200, Mika A wrote:
>>> PS. As a sidenote, regarding the system as a whole, I am once again amazed 
>>> how
>>> fragile the thing is. We have a fully supported VDI system to which I did 
>>> an
>>> upgrade following the Update Installation document and the end result was 
>>> a
>>> total blackout for users, which has now lasted for two days.. These things 
>>> can
>>> happen but these happen way too often and they last for WAY too long..
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.mika

--
__________________________________________________________________________
Mika Aleksandroff, IT Services, Kymenlaakso University of Applied Sciences
Don't feel bad; it's not you, it's me. I don't like you.      - CB as AS -