[SunRay-Users] Code Bluetooth Barcode Scanner

[Jason Doyle]

Team,

I can use some guidance helping a customer troubleshoot a Code Reader 
2500 connected to Sun Rays.  They've made significant investments in 
these devices and it will be ugly if we can't get these to work on Sun 
Rays.  They've tested a Symbol USB barcode scanner/reader with success 
on a Sun Ray - this includes to a Windows 2003 TS session and to Windows 
Notepad via SGD.  The Code Reader 2500 is wireless, connected via 
Bluetooth, and the modem has a USB connection to the Sun Ray.  Here's 
some other things I've learned:

* When the scanner is connected to a laptop either by the provided USB 
cable or wirelessly via the Code XML M3 modem (which also uses the USB 
cable), barcodes can be scanned into notepad without issue.
* When the scanner is connected to a laptop by either connection method, 
open an RDP session with a terminal server (either physical or virtual 
machine), barcodes scan into notepad in the Terminal Services session 
without an issue.
* When the scanner is connected to the physical terminal server directly 
(either connection method), barcodes can be scanned into notepad without 
issue.
* When the scanner is connected to a Sun Ray, pointing at either of the 
terminal servers (via SRWC) tested in the above scenarios, barcodes are 
not scanned into notepad at all.  The only time we can get a character 
to be written to notepad is when I sync the scanner with the Bluetooth 
modem; it writes either a 0 or a 2 when it syncs for the first time, but 
nothing else.
* When the scanner is connected to a Sun Ray with a Solaris desktop, it 
writes either a 0 or a 2 when it syncs for the first time, but nothing else.
* The Code website says that there are no drivers required and thus none 
are available
* Another customer confirmed they have a Symbol LS3578-FZ (Bluetooth, 
USB) scanner working successfully with Sun Rays
* Adam W. mentions a Code Bluetooth scanner here and he's got a picture 
of it - looks like the same one : 
http://blogs.sun.com/acworkma/entry/sun_rays_in_healthcare

Scanner Info: http://www.codecorp.com/cr2500.html
Bluetooth Modem: http://www.codecorp.com/xmlmodem.html

Our customer loaned me one of these scanners but I haven't the slightest 
idea on how to troubleshoot this further. I'm open to suggestions!

Thanks,
Jason