[SunRay-Users] Sun Ray 2 problem

[Jason Grove]

ottomeister wrote:
> On 1/8/07, Partington, David R Mr (NGIT) USAIC&FH
> <david.partington at us.army.mil> wrote:
>> The problem occurs after a there is a lack of activity.
> 
> OK, that's consistent with the keyboard we now have in the lab and
> with the description in
> <http://www.filibeto.org/pipermail/sunray-users/2006-December/005366.html>.
> 
>> The problem is very
>> widespread, I just installed 800+ SunRay 2's and see the problem on a 
>> mass
>> scale. I don't have a exact percentage, but I know its not workable as 
>> is. I
>> know that power cycling corrects the problem for a short period. Will
>> plugging the mouse directly into the SunRay2 wake it up, when the 
>> mouse is
>> used?
> 
> I haven't been closely involved with this issue but my understanding
> is that if the mouse is plugged directly into the Sun Ray then the
> mouse will function normally, and moving it will probably wake up the
> X server and therefore wake up the Sun Ray.  (But note that some
> screenlockers, like 'xlock', will not wake up in response to mouse
> movement.  They insist on keyboard input.)  However, that's not really
> helpful because the keyboard will remain unresponsive until it gets
> replugged or the Sun Ray gets power-cycled.
> 
>> Its not really possible for our students to unplug the keyboard or
>> mouse. Should I open a ticket with Sun?
> 
> Yes, please do that.  The people who are investigating this issue
> will probably be interested in finding out more about the Sun Rays
> and keyboards you have.  It might be that the problem is related to,
> say, a particular manufacturing run of keyboards or Sun Rays or
> to a particular revision of keyboard firmware or Sun Ray firmware.
> Or maybe it's none of those things, we just don't know yet.
> 
>> Any insight why this happens or a work around would really help.
> 
> When the USB guys figure it out I'll send to the list.
> 
> OttoM.
> __
> ottomeister
> 
> Disclaimer: These are my opinions.  I do not speak for my employer.
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