[SunRay-Users] Sun Ray 2 problem
Partington, David R Mr (NGIT) USAIC&FH
david.partington at us.army.mil
Mon Jan 8 16:20:29 EET 2007
The problem occurs after a there is a lack of activity. The problem is very
widespread, I just installed 800+ SunRay 2's and see the problem on a mass
scale. I don't have a exact percentage, but I know its not workable as is. I
know that power cycling corrects the problem for a short period. Will
plugging the mouse directly into the SunRay2 wake it up, when the mouse is
used? Its not really possible for our students to unplug the keyboard or
mouse. Should I open a ticket with Sun? Any insight why this happens or a
work around would really help.
From: ottomeister [mailto:ottomeister at gmail.com]
Sent: Monday, January 08, 2007 3:34 PM
To: david.partington at us.army.mil
Subject: Re: [SunRay-Users] Sun Ray 2 problem
On 1/5/07, Partington, David R Mr (NGIT) USAIC&FH
<david.partington at us.army.mil> wrote:
> I have problem with Sunray 2's using the new Type 7 keyboard/mouse
> kit. They go to sleep and there is no way to wake them up. The
> keyboard is no longer functional until we power cycle the DTU.
Does unplugging and replugging the keyboard get it working again?
Is the failure tied to a particular activity? (Or lack of activity, like a
long period of the keyboard being left idle?)
> ... I don't know if this is a keyboard issue.
> Has anyone else seen this problem, and is there a work-around.
There've been a handful of reports of this happening, including at least one
on the sunray-users list just before Christmas.
We hadn't been able to reproduce it inside Sun until last week when we were
finally able to get it to happen with a keyboard we'd borrowed from a
customer who had reported the failure.
(This suggests that only a small number of keyboards might be susceptible,
but that's no comfort if yours is one of them.) The USB guys are now trying
to figure out what's going on when this keyboard goes dead.
At the moment there's no known workaround short of power-cycling the Sun Ray
or replugging the keyboard.
Disclaimer: These are my opinions. I do not speak for my employer.
More information about the SunRay-Users